LATEST SALESFORCE-SALES-REPRESENTATIVE TEST CAMP - SALESFORCE-SALES-REPRESENTATIVE RELATED CERTIFICATIONS

Latest Salesforce-Sales-Representative Test Camp - Salesforce-Sales-Representative Related Certifications

Latest Salesforce-Sales-Representative Test Camp - Salesforce-Sales-Representative Related Certifications

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Salesforce Salesforce-Sales-Representative Exam Syllabus Topics:

TopicDetails
Topic 1
  • Pipeline Management: In this topic, Salesforce Sales Professionals develop skills to generate and evaluate pipeline opportunities. Candidates also focus on analyzing pipeline health insights. It ensures data integrity, improves relevance, and enables accurate stage progression. These competencies underpin successful pipeline management strategies, measured in the Salesforce Certified Sales Representative Exam.
Topic 2
  • Deal Management: Salesforce Sales Professionals learn to qualify prospects and progress them through sales stages. In this topic, emphasis is placed on understanding customer goals, challenges, and initiatives to present tailored value propositions. Identifying obstacles, gaining commitment, and finalizing contracts are integral steps to successful deal management, a crucial focus area of the exam.
Topic 3
  • Forecasting: In this topic, Salesforce Sales Professionals assess forecast accuracy to drive opportunity consistency and evaluate risks and opportunities in business deals. Understanding key inputs for the forecasting process helps optimize predictions, an essential skill for the Salesforce Certified Sales Representative Exam.
Topic 4
  • Customer Success: While covering this topic, sales professionals identify actions required for order booking and fulfillment. Recognizing the post-sales customer journey and assessing expected and realized value ensures alignment with customer goals, a vital area of knowledge for the exam.

Salesforce Certified Sales Representative Sample Questions (Q67-Q72):

NEW QUESTION # 67
After a number of meetings and conversations, a sales representative is invited to pitch to a prospective customer.
How should the sales rep build credibility with the prospect to better their chances of a successful pitch?

  • A. Base the pitch on discovery research into the prospect's customers' challenges.
  • B. Base the pitch on what the prospect has explicitly told them in previous conversations.
  • C. Base the pitch on the sales rep's company's proven, most successful product lines.

Answer: A

Explanation:
Basing the pitch on discovery research into the prospect's customers' challenges is a way to build credibility with the prospect and increase the chances of a successful pitch. This shows that the sales rep has done their homework, understands the prospect's business and market situation, and can provide solutions that can help them serve their customers better. Reference: https://www.salesforce.com/resources/articles/sales-pitch/#sales-pitch-tips


NEW QUESTION # 68
A sales representative presented a solution and overcame the objections, but the prospect is still not completely ready to commit. The sales rep suspects the prospect is unsure about the product and will want to return it. The sales rep decides to let the prospect try out the product for a predetermined period.
Which type of close was chosen?

  • A. Puppy Dog
  • B. Summary
  • C. Assumptive

Answer: A

Explanation:
A puppy dog close is a sales technique that involves letting the prospect try out the product or service for a limited time, hoping that they will fall in love with it and buy it. This type of close is often used for products that have a high emotional appeal, such as cars, jewelry, or pets. The sales representative in this scenario chose a puppy dog close because they suspected the prospect was unsure about the product and wanted to give them a chance to experience its benefits firsthand. Reference:
Cert Prep: Salesforce Certified Sales Representative, Unit 5: Close the Deal
[Sales Rep Training], Unit 2: Close the Deal
Salesforce Certified Sales Representative Exam Guide, Section 5: Closing Deals


NEW QUESTION # 69
A customer has questions about the features of one product they are evaluating.
What is the first step the sales representative should take to address this?

  • A. Supply product references.
  • B. Schedule new product demo.
  • C. Dispatch service technician.

Answer: A

Explanation:
Supplying product references is the first step that the sales rep should take to address a customer's questions about the features of one product they are evaluating. Product references are testimonials or case studies from existing customers who have used the product and can vouch for its features and benefits. Product references help to answer questions, provide proof points, build trust and credibility, and influence purchase decisions. Reference: https://www.salesforce.com/resources/articles/customer-stories/#customer-stories-definition


NEW QUESTION # 70
After a number of meetings and conversations, a sales representative is invited to pitch to a prospective customer.
How should the sales rep build credibility with the prospect to better their chances of a successful pitch?

  • A. Base the pitch on discovery research into the prospect's customers' challenges.
  • B. Base the pitch on what the prospect has explicitly told them in previous conversations.
  • C. Base the pitch on the sales rep's company's proven, most successful product lines.

Answer: A

Explanation:
Basing the pitch on discovery research into the prospect's customers' challenges is a way to build credibility with the prospect and increase the chances of a successful pitch. This shows that the sales rep has done their homework, understands the prospect's business and market situation, and can provide solutions that can help them serve their customers better.References:https://www.salesforce.com/resources/articles/sales-pitch/#sales- pitch-tips


NEW QUESTION # 71
What is the desired outcome of an upsell proposal?

  • A. To optimize existing product offerings
  • B. To maintain current agreement during a renewal
  • C. To decrease customer churn rate

Answer: A

Explanation:
The desired outcome of an upsell proposal is to optimize existing product offerings by selling more features or services to an existing customer. Upselling helps to increase customer satisfaction, loyalty, and retention by providing them with more value and benefits from the product. Upselling also helps to increase revenue and profitability for the sales rep and the company. Reference: https://www.salesforce.com/resources/articles/upselling/#upselling-definition


NEW QUESTION # 72
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